Last Updated: September 2026
Welcome to Abrar Home Services (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to our website (https://abrarhomeservices.com), our mobile application (Abrar Home Services App), and all related services, sales, marketing, and marketplace operations.
1. Information We Collect
When you use our website or mobile application to request a home service, register as a provider, or contact us, we may collect the following personal information:
- Contact Information: Full name, phone number, email address.
- Service Details: Physical address, city, service category (e.g. Electrician, Plumber, HVAC, Roofing, Cleaning), job descriptions, urgency level, and optional photos of the repair area.
- Provider Information: For verified service providers, business name, credentials, experience, phone number, and service areas.
- Technical Data: IP address, browser type, device information, and interaction logs.
2. How We Use Your Information
We use your personal data for clear, legitimate business purposes:
- To process, schedule, and dispatch home service requests to qualified service technicians.
- To facilitate direct communication between customers and assigned service providers.
- To provide customer support, verify job completions, and resolve service inquiries.
- To send booking confirmations, status updates, and emergency repair alerts.
- To improve our website, mobile application, and customer satisfaction.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We only share information in the following limited circumstances:
- With Assigned Service Providers: Your service address, contact name, phone number, and job details are shared with the technician assigned to fulfill your request.
- With Trusted Service Partners: Secure cloud infrastructure (such as Supabase, Hostinger) required to operate the app and database.
- Legal Obligations: If required by applicable law, court order, or governmental authority.
4. Data Security
We implement robust physical, administrative, and technical security measures—including SSL/TLS encryption for all website and API transmissions—to safeguard your data against unauthorized access, loss, or disclosure.
5. Your Rights and Account Deletion
You have the right to access, update, correct, or request the deletion of your personal data stored in our systems. To request account deletion or data removal, please email us at support@abrarservices.com or use the support option inside the mobile app. We will process your deletion request promptly.
6. Cookies and Tracking
Our website uses essential cookies and caching (LiteSpeed) to provide smooth performance, secure sessions, and rapid page loading. You may adjust your browser settings to decline cookies, though some features may be impacted.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Abrar Home Services
Email: support@abrarservices.com
Phone: +92 321 8707907
Address: L-749, Sector 5C4, North Karachi, Karachi, Sindh, Pakistan
Website: https://abrarhomeservices.com